Removing workflow defects increases profit and decreases costs

scaling product development is about building operations to better deal with complexity and change

Business operations or what I call workflow design will ultimately determine a business's fate. Operations deliver value, vision and inspiration does not.

Business process workflow defects can dramatically reduce the value that companies deliver to their customers.

The purpose of a standard operating procedure (SOP) depends on your leadership style perspective. Transactional style leaders see SOPs as a path to compliance and predictability. Developmental style leaders see SOPs as hypotheses to test.

Designing, managing, and improving business process workflows can improve business and work-life balance simultaneously and create a competitive advantage